Shipping costs - calculation of shipping cost is based on the weight of items in your shopping basket and the shipping method.

Guarantee - we will give you a full refund if the item fails to arrive, arrives damaged or does not match the description in the listing.

Despatch - normally we send items on the next working day following purchase.

You will receive an email as soon as a package is despatched so that you will have some idea of when it will arrive. Normally, the postal services that we use are quick and reliable.

Postage - our policy is to keep shipping costs to a minimum within the constraints of providing an excellent service to our customers.

• UK standard service is by Royal Mail First Class or Standard Parcels service as specified in the listing
• Overseas standard service by Royal Mail Airmail (Small Packets)
• If the parcel contents is valuable, we may require Special Delivery in the UK or Signed-for/Airsure service overseas
• Shipping to Asia, South America and Africa by Signed-for or Airsure service only

Packaging - Items are typically wrapped in bubble wrap then placed inside a stout cardboard box with polystyrene filling.

Worldwide Shipping - we ship worldwide except for the excluded locations listed here:

Excludes: Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Brunei Darussalam, Cambodia, Laos, Macau, Malaysia, Philippines, Thailand, Vietnam, Afghanistan, Armenia, Azerbaijan Republic, Bangladesh, Bhutan, China, Georgia, Kazakhstan, Korea, South, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Russian Federation, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Cayman Islands, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Netherlands Antilles, Nicaragua, Panama, Puerto Rico, Saint Kitts-Nevis, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (U.S.), Bahrain, Iraq, Jordan, Lebanon, Oman, Saudi Arabia, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cote d Ivoire (Ivory Coast), Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

Lost post - we will give you a full refund for items lost in the post but please allow 3 weeks in the UK and 4 weeks for overseas. Before these periods have elapsed the Royal Mail will not recognise the package as lost. Lost items will be reported to the Royal Mail who will conduct their own investigation.

Customs declarations - are required for destinations outside the EU. We do not falsify customs declarations so please don't ask us to.